Frequently Asked Questions

How can I reset the BOT interface if it’s frozen?

The interface on your device is the remote control for the main bot. Should it freeze for some reason your interface can be reset by typing /start in the message bar and choose Send

When I go the Butler Bot, I get an error that the username is incorrect?

You have to start a conversation with the bot, please see the image below on how to do it.


The bot tells me : Trade ratios are invalid. Send me back the template after you changed to your desired values (prices, ratios, and trailing configuration).

To solve this: Go to Trades/Create regular / then enter the trading pair, choose what ever for number of buy targets, sell targets, the trailing setup same, and when it tells you to confirm or reply with a template, you use the template from above and you’re done.

The call is closed how is that possible?

he target was achieved before entering the trade.

The wick just touched the 1st buy target so It didn’t get filled. Then all my buy limits got canceled after It reached 1st sell target. Makes sense?

The signal was weak so the buy order wasn’t fulfilled. The bot cancels the remaining buy orders when sell target is reached in order to allocate that amount for other trades. It assumes the signals are no longer relevant if it reached the sell target without buying you anything.

I’m a margin member but I don’t see trades that appear in the gold channel?

You need to go to the bot and click on: Main Menu → configuration → Join group → Click the group you want to get signals and you’re good to go!

When I try to register, I get a message that says: “You are not a member of this channel”. What should I do?

You probably got the wrong invite link. Please contact one of our team members and they will solve this problem for you.

I press follow and takes me to the bot chat. and nothing else happens

When you click on the follow button you’ll be redirected to the bot. Once there, press the start button, or type ‘/start’ (without quotes) to the bot.

I wanted to follow a trade, but nothing is happening?

Please check for the exchange where the signal was published for (binance, bitmex). You can find this underneath the trade pair which is displayed always on top of a signal.

Where can I choose the amount I want to invest in the trade that’s being published?

After you click on the follow button underneath a trade, you’ll be redirected to the bot. A menu shows up with buttons where you can select the total amount you’ll want to invest in the trade.

Still having questions? Don’t hesitate and use the form below to submit your question!