Frequently Asked Questions

Should my Telegram stay online for the (Auto)BOT to keep trading for me?

Your bot's interface is the remote control for the main bot. One may switch everything off/go offline and all keeps running as it was set.

I’ve setup the bot for my Platinum Plus, what’s next?

Please make sure you have 1-10 BTC (according to your membership plan) on this dedicated Platinum Bitmex account and don't trade manually here. If you'd like to trade signals from i.e. the Margin and/or Gold channel, or enter your custom trades you can open a second Bitmex account and set this up in the bot.

How will I know when a Platinum Plus trade happens?

New signals will show up in the Signals Plus Platinum channel. You will receive notifications from the VC Notifications Bot too.

How can I reset the BOT interface if it’s frozen?

The interface on your device is the remote control for the main bot. Should it freeze for some reason your interface can be reset by typing /start in the message bar and choose Send

Override settings Platinum Plus service for the BOT

For Platinum Plus please adjust the following settings:

Override MUST be disabled; Main menu config, name of client (exchange) for Platinum, Override Signal Config, If the menu shows Enable it's disabled already.

Note: Override Disabled means the bot will bypass your personal settings like leverage, instead the bot will apply the settings in the signal, which is the purpose for Platinum Plus.

 

How to connect a new BOT account for the Gold/Margin/Platinum channels?

If you haven't done so yet, first of all connect the Bot with your exchange(s) (Clients):

- Make an API on your exchange account page. Enter a custom name, leave CIDR blank, permissions ORDER and Create API Key

In your Bot's channel:

- Main menu, Configuration, General, Client Management, Add, Choose the exchange you'd like to add (e.g. Bitmex, Binance), Enter custom name or choose suggested, Enter the API and SECRET in this format APIxxxxxxx, SECRETxxxxxxxxxx followed by choosing SEND

Instructions for setting up the Auto Bot:

- First you need to let the Bot know what your location is. You may need to do that with a mobile device as GPS may be used. Open GPS by choosing the paperclip on Android or the 4 dots bottom right for IPhone.
Chinese and US citizens are excluded for use of the Auto Bot, if you're using a VPN outside of these countries make sure it's not connected to one of them either.

Then follow these steps closely:
- From the Bot's main menu, choose Auto Trading with the fire icon
- Choose the client (exchange) you'd like to adjust the settings for
- Subscribe a channel, VCT Gold, VCT Margin and/or Platinum
- Choose client-client name-Configuration

- Only for Margin/Gold: Here you can set the amount of trades you want to have open at once and the trade amount it has to use per trade

- Finally, from the main menu, choose Auto Trading again, Choose client, i.e. Binance/Bitmex, Enable. (If the menu shows Disable it's enabled already) Repeat this for every exchange you'd like to Autotrade with. For Platinum Auto Trading should always be enabled.

- For Platinum Plus Override MUST be disabled; Main menu config, name of client (exchange) for Platinum, Override Signal Config, If the menu shows Enable it's disabled already
(Override Disabled means the bot will bypass your personal settings like leverage, instead the bot will apply the settings in the signal, which is the purpose for Platinum)
- Sometimes it may be needed to click One Click Follow under a call to get fully Auto Trade running for the first time.

How do I configure my own preferences for the auto trading bot?

First you need to let the Bot know what your location is. You may need to do that with a mobile device as GPS may be used.

  • From the main menu, choose Auto Trading with the fire icon
  • Choose the client (exchange) you'd like to adjust the settings for Subscribe a channel, Gold and/or Margin
  • Choose client-client name-Configuration
    Here you can set the amount of trades you want to have open at once and the trade amount it has to use per trade
    Sometimes it may be needed to click One Click Follow under a signal to get fully Auto Trade running for the first time
How do I enable the autotrader

In order to set up the autotrader, you need to do the following.

 

- From the Bot's main menu, choose Auto Trading with the fire icon
- Choose the client (exchange) you'd like to adjust the settings for
- Subscribe a channel, VCT Gold, VCT Margin and/or Platinum
- Choose client-client name-Configuration
Here you can set the amount of trades you want to have open at once and the trade amount it has to use per trade
Finally, from the main menu, choose Auto Trading again, Choose client, i.e. Binance/Bitmex, Enable. (If the menu shows Disable it's enabled already) Repeat this for every exchange you'd like to Autotrade with.

How to setup the automated version of the BOT

The bot will automatically follow after every signal, edit, cancellation in your behalf which is great for people who works full time job or those who just don’t have much time to be in front of a device and don’t want to miss anything.

In order to config that:

First, choose the Trade amount under the Configuration > Trade Amount section
That will define how much you want to invest in every signal.
Second, go to Auto Trade section, send your location, if approved choose a client and a channel to subscribe to and you’re done.

How many accounts can I attach to the exchange?

We have a limitation per user for avoiding abuse of the system. The max number of accounts you can add per exchange is 2.

Still having questions? Don’t hesitate and use the form below to submit your question!